The Intake Form Nobody Was Reading
Picture a contact form that has lived on your website for three years. It feeds an inbox that a few people check when they remember to. A request comes...
The First Worker We Built Broke on One Stray Character
A quiet failure in the first week The first AI worker we built had one job: read a brand profile and draft a week of content from it. We turned
The Character That Broke Our Whole System (And What We Built Instead)
The workflow looked finished. Every box on the screen was wired, every credential connected. Then the run stopped halfway through, on the step that reads the AI’s output, with an
I Hired a Robot to Answer My Phones and Now I Sleep Through the Night: An Honest Look at AI Agents for Small Business
I Hired a Robot to Answer My Phones and Now I Sleep Through the Night: An Honest Look at AI Agents for Small Business The Week I Realized I Was